Customer Care Policy Statement
MDR Motors endeavours to provide outstanding levels of service to all our customers. It is our intention to ensure that every customer can expect the highest quality of workmanship, be treated in a courteous and friendly manner and be assured that their vehicle is in the best hands possible whilst in our care.
To ensure we achieve this, continual investment has been made in our facilities, equipment and training, our staff are fully trained and use the latest and best quality equipment on the market.
At MDR Motors, we fully appreciate the environment around us. Hence, we ensure we comply with environmental legislation, so that all the waste oils, fluids, filters etc that are removed from your vehicle are disposed of in a responsible manner.
As a proactive business, we are continuously seeking to make improvements and we fully recognise that the future success of our company replies upon us ensuring our customers are happy.
Our objective is to continue to provide you with the highest standard of customer service at all times, However, we recognise that things can go wrong occasionally and when this occurs, we are committed to resolving any matters promptly and efficiently.
If you are dissatisfied in any way with the service you have received, any concerns or queries you may have should be brought to the attention of Stephen Maude. Email Steve@mdrmotors.co.uk.
Notice of Business Terms:
All Work undertaken on your vehicle must be paid for in full upon collection, unless Credit Terms have been agreed in advance. All outstanding invoices will attract interest at the rate of 8% per annum plus Bank of England’s current base rate, which shall be calculated for the due date until paid, in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
The parts and labour itemised on the invoice, are guaranteed free from defect for (unless otherwise stated), 12 months or 12,000 miles (whichever comes first) from the date of invoice, with the exclusion of damage arising from customer/third party interference, routine wear and tear, negligence, abuse and accidental damage. In the event of a potential claim, you should notify us immediately whereupon the defect will be addressed and may be rectified, free of charge, providing the exclusions do not apply. Your statutory rights are not affected.
An estimate given for the repair shall be provisional and will be subject to variations in the price of parts or materials between the date of estimate and the date of repair. It will also depend on further work or parts which are found to be necessary. A charge may be made for an estimate.
Ownership of Goods:
All goods fitted to your vehicle shall remain the property of the seller until such time as the purchase price is received in full by the seller, and any cheques have been cleared through the bank.
The repairer has the right to hold a vehicle after completion of repairs until such time as the account is paid in full, unless alternative arrangements have been agreed.
The repairer may exercise his rights as regards uncollected goods under the Torts (Interference with Goods) Act 1977 and if the goods are not collected when the work is completed, or before any notice to that effect expires, the repairer may proceed to sell the goods subject to any notice under the Act,
In this event the vehicle will be sold at the best market price and after deduction of the cost of repair plus other charges and expenses in connection with the sale, the balance will be returned to the owner.
The repairer will take all responsible care of the vehicle while in his custody. This duty does not extend to items of personal property or business goods left in the vehicle. Customers should therefore ensure that all valuable items of personal property or business goods are removed from the vehicle prior to commencement of repairs.
No Liability can be accepted for any loss, damage, subsequential or consequential loss or damage to any such personal property or business goods left in the vehicle.
Whereby agreement with, or on the instructions of the customer, the vehicle is left outside the repairer’s premises, before or after normal business hours, on the unfenced part of the said premises, any risk or loss or damage however so occasioned will be the customer’s responsibility.
For work that has involved loosening or removal of any wheel(s) it is strongly recommended that the wheel nuts of the wheel(s) are check after approximately 50 miles to ensure they have settled correctly and remained at the correct torque setting. If you are uncertain, please contact us.